The privacy of your data - and it is your data, not ours! - is a big deal to us. We'll only ever access your account to help you with a problem or squash a software bug. We'll never open any uploaded files unless you ask us to. We log access to all accounts by IP address, so we can verify unauthorized access (for as long as the logs are kept).
Identity & Access
When you sign up for Salespeer, we ask for your name, company name, and email address so we can send invoices, updates, and other essential information. We'll never sell your personal info to third parties, and we won't use your name or company in marketing statements without your permission, either.
When you write SoftSolvers with a question or to ask for help, we'll keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we'll track that for statistical purposes (like for measuring conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we'll ever share your info:
- To provide products or services you've requested, with your permission.
- To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.
SoftSolvers won't hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we're legally prevented from it, we'll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn't encrypted while it's live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest.
Changes & Questions
SoftSolvers may update this policy once in a blue moon - we'll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting firstname.lastname@example.org or by mail at: Soft Solvers Solutions, Inc, 1014 Perazzo Cir, Folsom, CA 95630 USA.